Return & Exchange
We are responsible for what we sell. Octics.com offers a simple and easy 10-day return policy.
- You can conveniently return or exchange any item within 10 days from the order date.
- Please do not accept any order if seal is broken/unsealed at the time of delivery.
- All returned items must be unused and unwashed for hygienic reasons; and returned with original packaging and tags in place. Items without tags will not be accepted.
- All items purchased from octics.com can be returned for a full refund within 10 days from the order date (as recorded by the shipping provider).
- The customer will get cash refund as a bank transfer into their account.
- Once we receive the returned products, a quality check will be performed on the items by our quality team. This is subject to the return having met the following requirements:
- The items should be unused and unwashed.
- The packaging should have the original packaging and tags in place.
- They should be returned within 10 days from the order date.
- Any returned item received by us that does not meet the above mentioned conditions will not be accepted and will be returned to the customer at their expense. No amount will be reimbursed in this case.
- A notification with the status of the return will be sent to the customer within 48-72 working hours from the date of receiving the items.
- In case of orders where reverse pick-up may not apply, customers will have to self-ship the items.
- Please make sure that the items to be returned needs to be packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
- We do not offer an exchange for orders from outside India. If you would like a different size or color, please return your unwanted item for a refund and place a new order.
The Return Process
You can return or exchange an item online at octics.com by following below mentioned steps.
- Log in to the 'My Account' section at octics.com
- Choose the order that needs modification
- Select the product to return or exchange and fill in the required information
For any other queries, you can speak to our customer care team either by calling on +91 98985 52112
(10:00 am to 6:00 pm IST) or by mailing us at firstname.lastname@example.org
Please have the below information ready before you call our customer care team or mention the same in the email:
- Order Number / Registered E-Mail Id
- Product Name o Pick-Up Address
To process a return or exchange successfully, please re-pack the items to be returned with all the original packaging & tags that they were shipped with.
Mention the order details & complete shipping address on the packet as stated below:– Order Number, Product Name & Return Reference Number
1st Floor, Nityanandeshwar Complex, Beside Nityanandeshwar Mahadev Temple,
Behind Manibag Farm, Dharmajivan Chowk, Ved Road, Katargam,
Surat – 395004
+91 98985 52112
*Please read the return policy carefully before returning an item.
Customer will receive a cash refund in the form of a bank transfer into their account.
Terms & Conditions
This Return Policy applies to all items purchased directly from octics.com. The policy is subject to change.
Hence, please visit our website www.octics.com for the latest policy.