What is 10 days no questions asked policy?
We have a flexible 10 days no questions asked returns policy which is absolutely customer friendly. If you do not find the product(s) satisfying, you can return it as long as the following conditions are met:
Product is unused, unwashed and in original condition. You are welcome to try on a product but please take adequate measure to preserve its condition.
The price tags, brand tags, shoe-box and all original packaging must be present.
The product must be returned within 10 days
How does the return process works?
Simply, You can drop a mail with your order I'd.
What is the required information while I make an email for the return process?
Please give the reason for return, order I'd, and if product is damaged then Images of this
When can I not return my product?
You will not be able to return the product in the following conditions:
The return window of 10 days is over
The quality check of the product is not successful
Can I return the product to the delivery person in case I don’t like it?
No. In case you wish to return the product, please create a return for the product and hand over to the pickup agent assigned to pick up your product.
Can I exchange my product with another?
Log in to the “My Account” section at octics.com.
Choose the order that needs modification.
Select the product to return or exchange and fill in the required information
When will I get my refund?
Your refund is initiated within 2-3 business days post successful pickup of your product. It would take 3-5 working days post initiation from our end for the refund to reflect in your bank account/credit card statement.
Do I have to return the whole order?
No. You can select the products in the order which you wish to return.
When will the product be picked up?
Usually, the products will be pickup up from your address within 2-3 days after the return request is raised. In case if any delays or issues, please drop us a mail and we’ll be happy to help.
Have not received my refund amount? What should I do?
In an unlikely scenario you have not received your refund within 7 business days post the pickup of the product, please drop us a mail and we’ll be happy to assist you with regards to it.
I do not wish to return the product now after creating the return. What should I Do?
Your pickup would be cancelled after 3 failed pickup attempts. We’ll drop you a call post that to confirm if you want to go ahead with pickup or to understand any other issue.
Can I get the pickup done from a different address?
Yes. You can mention's the address where you want the pickup to be done while drop the return request on mail.
Where will I get my refund?
While creating the return, you’ll getting the refund back to the original source of payment