Once your payment is authorized and your order is completed, you will receive an email and SMS confirming the order placement. You would be provided with the order number, details of the order and the amount you have paid. For any concerns please email on info@octics.com
Once it is dispatched, the shipment details are updated via E-mail, which you can track on the respective courier’s website.
Through E-mail Id would provide you with complete information of your order including the order status, payment status and tracking details.
No, to avoid any confusion in order section and payment, we do not take orders on phonecalls. In case you need any assistance in placing an order, please drop in a mail requesting for a callback, and we’ll call you to assist you for any issues in placing the order.
Unfortunately, once the order is placed, you won’t be able to add more items to it. You can place a new order for the items you missed out on adding.
We are continually expanding our capabilities to deliver across all the pincodes in the country.
Yes, you may cancel an order within 24 hours from the time of placing the order. please drop a cancellation request on mail (info@octics.com) with order details and the product you want to cancel, and we’ll do it for you. Alternatively, you may choose not to accept the order while delivery and we will refund the amount to you.
We accept Master/Visa credit cards and all major Debit Cards. We also have an option of Cash on Delivery. We process all online payments through Razorpay which provides secure, encrypted connections for all credit card, debit card and Net Banking transactions..
There are no hidden charges. The prices shown against each product is the final price and you wouldn’t be asked to pay any more than that.
In case there is a failure in payment, please retry after 5 minutes, after ensuring correct banking credentials are used. If your account has been debited even after a payment failure, it is normally rolled back to your bank ac-count within 10 business days. For any further clarification, you can drop us an email.
We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn't have been received by us yet. Please wait for 24 hours to check if the order has been confirmed or if the amount is credited back to you. If neither happens, please drop us a mail and we’ll help you further.
Once the order is placed, we ship out the order through one of our various courier partners. All these partners are reputed logistic service provider. Once your order has been shipped you will get an e mail informing you the details of courier partner and AWB (Tracking number) number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via email.
Once your order is placed, we assign your order to one of our courier partners. A email would be sent to your registered email i'd with the details of the courier partner along with the AWB (Tracking id). You can track the order using the AWB on the respective courier partner’s website
Depending upon your location, delivery may take 3 to 5 working days after the order is dispatched from our warehouse.
Items in your order may be shipped from different locations to optimise the time of delivery. Hence, you might receive your order in different shipments in different packages.
None. We offer free shipping within India on all products purchased on its website.
For all online orders, our delivery service providers make three attempts to deliver before the product will be returned to our warehouse. After this it may be re-dispatched as per customer’s request. In case of Cash on Delivery order, the delivery service provider normally calls before making delivery attempt. If customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse.
We ship worldwide provided the pin code selected is serviceable by our courier partners.
The shipping charges vary for each product and would be borne by the consumer.
In an unlikely event you find a tampered packaging or a missing product in your shipment, please click pictures of the packaging and share with us over mail. We’ll take that up with our logistics partner and will help you with regards to it.
Sometimes, the delivery partner hands over the order to the neighbour or the entry security guard of your society in case you’re not available. Please check if the delivery is made to them. In case it is not, please drop us a mail and we’ll investigate the issue with our logistics partner.
Unfortunately, we do not offer open delivery, and you can not check the product before accepting it. However, in case you do not like the product, you always can return the product back as per our return policy under 10 days no questions asked returns.
We have a flexible 10 days no questions asked returns policy which is absolutely customer friendly. If you do not find the product(s) satisfying, you can return it as long as the following conditions are met: Product is unused, unwashed and in original condition. You are welcome to try on a product but please take adequate measure to preserve its condition. The price tags, brand tags, shoe-box and all original packaging must be present. The product must be returned within 10 days
Simply, You can drop a mail with your order I'd.
Please give the reason for return, order I'd, and if product is damaged then Images of this
You will not be able to return the product in the following conditions: The return window of 10 days is over The quality check of the product is not successful
No. In case you wish to return the product, please create a return for the product and hand over to the pickup agent assigned to pick up your product.
Log in to the “My Account” section at octics.com. Choose the order that needs modification. Select the product to return or exchange and fill in the required information
Your refund is initiated within 2-3 business days post successful pickup of your product. It would take 3-5 working days post initiation from our end for the refund to reflect in your bank account/credit card statement.
No. You can select the products in the order which you wish to return.
Usually, the products will be pickup up from your address within 2-3 days after the return request is raised. In case if any delays or issues, please drop us a mail and we’ll be happy to help.
In an unlikely scenario you have not received your refund within 7 business days post the pickup of the product, please drop us a mail and we’ll be happy to assist you with regards to it.
Your pickup would be cancelled after 3 failed pickup attempts. We’ll drop you a call post that to confirm if you want to go ahead with pickup or to understand any other issue.
Yes. You can mention's the address where you want the pickup to be done while drop the return request on mail.
While creating the return, you’ll getting the refund back to the original source of payment
Please contact us at +91 7990516002 between 10 am to 7 pm IST (Monday to Saturday) or email us at info@octics.com.
Registration on octics.com is FREE.
Once registered, you can come back to us anytime you want.
Yes, you can sign out as guest if you do not want to register. However, we do have your details to keep you updated.
Yes. This information makes it easier for us to communicate with you in case of any query and makes the delivery of your order smooth.
Yes, your personal information is secure with us. To know more, refer to our Privacy Policy.
You can generate a new password by clicking on “Forgot Password” option at sign in/log in page. An email with link to generate a new password will be sent to your registered email Id.
Login to octics.com, click on “My Account” and update information under your profile.
Once your payment is authorized and your order is completed, you will receive an email and SMS confirming the order placement. You would be provided with the order number, details of the order and the amount you have paid. For any concerns please email on info@octics.com
Once it is dispatched, the shipment details are updated via E-mail, which you can track on the respective courier’s website.
Through E-mail Id would provide you with complete information of your order including the order status, payment status and tracking details.
No, to avoid any confusion in order section and payment, we do not take orders on phonecalls. In case you need any assistance in placing an order, please drop in a mail requesting for a callback, and we’ll call you to assist you for any issues in placing the order.
Unfortunately, once the order is placed, you won’t be able to add more items to it. You can place a new order for the items you missed out on adding.
We are continually expanding our capabilities to deliver across all the pincodes in the country.
Yes, you may cancel an order within 24 hours from the time of placing the order. please drop a cancellation request on mail (info@octics.com) with order details and the product you want to cancel, and we’ll do it for you. Alternatively, you may choose not to accept the order while delivery and we will refund the amount to you.
We accept Master/Visa credit cards and all major Debit Cards. We also have an option of Cash on Delivery. We process all online payments through Razorpay which provides secure, encrypted connections for all credit card, debit card and Net Banking transactions..
There are no hidden charges. The prices shown against each product is the final price and you wouldn’t be asked to pay any more than that.
In case there is a failure in payment, please retry after 5 minutes, after ensuring correct banking credentials are used. If your account has been debited even after a payment failure, it is normally rolled back to your bank ac-count within 10 business days. For any further clarification, you can drop us an email.
We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn't have been received by us yet. Please wait for 24 hours to check if the order has been confirmed or if the amount is credited back to you. If neither happens, please drop us a mail and we’ll help you further.
Once the order is placed, we ship out the order through one of our various courier partners. All these partners are reputed logistic service provider. Once your order has been shipped you will get an e mail informing you the details of courier partner and AWB (Tracking number) number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via email.
Once your order is placed, we assign your order to one of our courier partners. A email would be sent to your registered email i'd with the details of the courier partner along with the AWB (Tracking id). You can track the order using the AWB on the respective courier partner’s website
Depending upon your location, delivery may take 3 to 5 working days after the order is dispatched from our warehouse.
Items in your order may be shipped from different locations to optimise the time of delivery. Hence, you might receive your order in different shipments in different packages.
None. We offer free shipping within India on all products purchased on its website.
For all online orders, our delivery service providers make three attempts to deliver before the product will be returned to our warehouse. After this it may be re-dispatched as per customer’s request. In case of Cash on Delivery order, the delivery service provider normally calls before making delivery attempt. If customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse.
We ship worldwide provided the pin code selected is serviceable by our courier partners.
The shipping charges vary for each product and would be borne by the consumer.
In an unlikely event you find a tampered packaging or a missing product in your shipment, please click pictures of the packaging and share with us over mail. We’ll take that up with our logistics partner and will help you with regards to it.
Sometimes, the delivery partner hands over the order to the neighbour or the entry security guard of your society in case you’re not available. Please check if the delivery is made to them. In case it is not, please drop us a mail and we’ll investigate the issue with our logistics partner.
Unfortunately, we do not offer open delivery, and you can not check the product before accepting it. However, in case you do not like the product, you always can return the product back as per our return policy under 10 days no questions asked returns.
We have a flexible 10 days no questions asked returns policy which is absolutely customer friendly. If you do not find the product(s) satisfying, you can return it as long as the following conditions are met: Product is unused, unwashed and in original condition. You are welcome to try on a product but please take adequate measure to preserve its condition. The price tags, brand tags, shoe-box and all original packaging must be present. The product must be returned within 10 days
Simply, You can drop a mail with your order I'd.
Please give the reason for return, order I'd, and if product is damaged then Images of this
You will not be able to return the product in the following conditions: The return window of 10 days is over The quality check of the product is not successful
No. In case you wish to return the product, please create a return for the product and hand over to the pickup agent assigned to pick up your product.
Log in to the “My Account” section at octics.com. Choose the order that needs modification. Select the product to return or exchange and fill in the required information
Your refund is initiated within 2-3 business days post successful pickup of your product. It would take 3-5 working days post initiation from our end for the refund to reflect in your bank account/credit card statement.
No. You can select the products in the order which you wish to return.
Usually, the products will be pickup up from your address within 2-3 days after the return request is raised. In case if any delays or issues, please drop us a mail and we’ll be happy to help.
In an unlikely scenario you have not received your refund within 7 business days post the pickup of the product, please drop us a mail and we’ll be happy to assist you with regards to it.
Your pickup would be cancelled after 3 failed pickup attempts. We’ll drop you a call post that to confirm if you want to go ahead with pickup or to understand any other issue.
Yes. You can mention's the address where you want the pickup to be done while drop the return request on mail.
While creating the return, you’ll getting the refund back to the original source of payment
Please contact us at +91 7990516002 between 10 am to 7 pm IST (Monday to Saturday) or email us at info@octics.com.
Registration on octics.com is FREE.
Once registered, you can come back to us anytime you want.
Yes, you can sign out as guest if you do not want to register. However, we do have your details to keep you updated.
Yes. This information makes it easier for us to communicate with you in case of any query and makes the delivery of your order smooth.
Yes, your personal information is secure with us. To know more, refer to our Privacy Policy.
You can generate a new password by clicking on “Forgot Password” option at sign in/log in page. An email with link to generate a new password will be sent to your registered email Id.
Login to octics.com, click on “My Account” and update information under your profile.
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